Return, Refund, and Cancellation Policy

Last updated: September 23, 2026

We want you to love your Sunflower State Custom order. Please review the following return, refund, and cancellation requirements before placing your order.

30-Day Return Policy

We accept returns for both defective and non-defective products within 30 days of delivery.

To qualify for a return, the product must be new and in its original condition. Items that have been worn, washed, used, altered, stained, damaged after delivery, or otherwise show signs of use are not eligible for return.

Proof of purchase may be required.

To request a return, please contact Sunflower State Custom through our Contact Us page or customer-service email before mailing the item.

Return Method

Returns are accepted by mail only.

A prepaid return shipping label is provided free of charge and is included with the package. Please use the provided return label when mailing your return.

Restocking Fee

Approved returns are subject to a $7.99 USD restocking fee.

The restocking fee will be deducted from the amount refunded to your original payment method.

Exchanges

We do not accept exchanges.

If you would like a different size, color, or product, please return the eligible item according to this policy and place a new order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the packaging and shipping label when applicable

Please keep the product and packaging until your request has been reviewed.

Damaged, defective, and incorrect products are eligible for return under this policy.

Refunds

Once we receive and inspect your returned product, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method within 7 days of approval.

A $7.99 restocking fee will be deducted from applicable refunds.

After we issue the refund, your bank or credit-card provider may require additional time to post the funds to your account.

Product Condition

Only products that are new and in their original condition are eligible for return.

We cannot accept returns for items that have been:

• Worn
• Washed
• Used
• Altered
• Stained
• Damaged after delivery
• Returned more than 30 days after delivery

One-Hour Cancellation Period

Orders may be canceled within one hour of purchase.

Cancellation requests must be submitted through our Contact Us page or customer-service email within one hour of the order being placed.

After the one-hour cancellation period has passed, the order may enter production and cannot be canceled or changed.

Contact Us

To request a return, cancellation, or refund, contact Sunflower State Custom through our website's Contact Us page or sales@sunflowerstatecustom.com.

Please include your name, order number, and the reason for your request.