Shipping policy

Shipping Policy

Last updated: September 6, 2026

Thank you for shopping with Sunflower State Custom! Many of our products are made especially for you after your order is placed. Please review the following information about production, shipping, and delivery.

Production Time

Most orders require approximately 2–4 business days for production before shipping. Certain products or larger orders may require additional time.

During busy holiday periods, particularly beginning around November 15, production may take longer than usual. Business days do not include weekends or holidays.

Production time and shipping time are separate. Choosing an upgraded shipping method does not shorten the time required to make your order.

Estimated Shipping Time

After production is complete, estimated U.S. shipping times are:

  • Standard or flat-rate shipping: Approximately 3–5 business days

  • USPS Priority shipping: Approximately 2–3 business days

These delivery times are estimates and are not guaranteed. Weather, holidays, carrier delays, high order volumes, service interruptions, and other circumstances outside our control may affect delivery.

Shipping Costs

Shipping charges are calculated and displayed during checkout based on the products ordered, destination, and available shipping method.

Any promotions offering free or discounted shipping will be subject to the terms shown at the time of purchase.

Order Tracking

When tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow time for the carrier to scan the package and update its tracking information. Tracking may not show movement immediately after the shipping label is created.

Address Changes

Please carefully review your shipping address before submitting your order.

If an address needs to be changed, contact us within two hours of placing the order. Because orders can enter production quickly, we cannot guarantee that an address can be changed after an order is submitted.

Customers are responsible for additional costs or replacement orders resulting from an incorrect or incomplete address.

Multiple Packages

Some orders may arrive in more than one package because products can have different production times or shipping requirements. If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Delayed or Lost Packages

Once an order has been transferred to the shipping carrier, delivery is outside our direct control.

If tracking shows no movement for an extended period or you believe your package has been lost, please contact us through our Contact page. We will review the tracking information and work with our production and shipping partners to determine the next steps.

A package is not automatically considered lost solely because it arrives after the estimated delivery date.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Verify that the shipping address on the order is correct.

  2. Check around your property, mailbox, parcel locker, and other delivery locations.

  3. Ask household members and nearby neighbors whether they accepted the package.

  4. Allow one additional business day, as some carriers mark packages delivered shortly before arrival.

  5. Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us and we will help review the situation. Sunflower State Custom is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided, except where otherwise required by law.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us within 72 hours of delivery. Include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging and shipping label when applicable

Please keep the item and its packaging until your claim has been reviewed. We will work to make qualifying problems right.

International Shipping

International shipping is available only to destinations shown during checkout.

International packages may experience additional delays because of customs inspections, postal restrictions, or local carrier conditions. Customers are responsible for any customs duties, import taxes, or additional fees charged by their country.

Orders sent to destinations affected by postal-service suspensions may be delayed or held for an undetermined period. Shipping charges are nonrefundable when delays result from customs, international service suspensions, or circumstances outside our control.

Returns

Shipping charges are nonrefundable unless an item arrives damaged, defective, or incorrect.

For return eligibility and instructions, please review our complete Return Policy.

Contact Us

If you have questions about your shipment, please contact us through the Contact page on the Sunflower State Custom website. Include your order number so we can assist you more quickly.